Adjusting a significant loss (or any loss) in the Caribbean islands carries with it particular challenges, such as difficult access to the islands, primitive living conditions during the adjustment, the limited number of carrier or independent adjusters located locally, the particular pricing of labor and materials on each island due to the local scarcity of both, the particular insurance adjusting laws in force at the time of the hurricane or promulgated in response to the hurricane, and the out of pocket costs incurred by an adjusting firm in managing a loss in the islands. In short, there are very few public adjusting firms in the Western Hemisphere qualified and substantial enough to effectively and professionally adjust such island loss claims.
Recognizing all of those challenges, the Mahogany Run Condo Board elected to retain Alex N. Sill Company, North America’s leading public adjusting firm, to assist with the adjustment of their very major claim following the hurricanes, based upon Sill’s long historical experience in handling hurricane claims in the Caribbean and the Bahamas. Sill responded by chartering private flights for its adjusting and estimating professionals so that they could gain access to St. Thomas immediately following the hurricanes’ strikes in order to provide immediate response to its island clients. That proactivity provided Sill with a headstart on its adjusting activities, ultimately allowing Sill to quickly settle the Mahogany Run Condo claim for a mid-eight figure amount, to the high satisfaction of the Board, allowing the Board to timely begin the process of rebuilding!
As written by Angela Callwood, General Manager of the Mahogany Run Condominium Association:
“This team…was professional and aggressive and worked hard to deliver the highest possible settlement for the Mahogany Run Condo Association. We found the [Sill] team to be always readily available to meet us…[Sill] went above and beyond and even assisted after the claim was settled.”
Angela Callwood, General Manager